Customer Service

October 3, 2018
The Customer Is King

What’s Happened To Customer Service These Days? When I started working (all those years ago) my first role was as a customer service assistant. The premise behind my role was simple; to make sure we had stock on the shelves and to help customers with any inquiries. The result of which would be that the […]

October 1, 2018
Client Retention – Customer Service

I’ve got some great stories about people or companies who seem to lack relatively simple customer service skills. Coming from a customer service and retail management background where I was responsible for a team of 17 people from a very young age it was ingrained in my team how important customer service was to ensure […]

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